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Trust as the engine of change: a conceptual model for trust building in zakat institutions

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dc.contributor.authorHusna Jamaludin
dc.contributor.authorSharifah Nabilah Syed Salleh
dc.contributor.authorZakaria Lacheheb
dc.contributor.authorZhang Ali Hengchao (Ali Zhang)
dc.date.accessioned2025-03-24T07:55:47Z
dc.date.available2025-03-24T07:55:47Z
dc.date.issued2025
dc.description.abstractThe purpose of this study is to examine the factors that influence people's behaviour in paying zakat, explore their perceptions of the institutions, examine the factors that influence their trust and analyse the impact of trust on their behaviour in paying zakat to the institutions. A questionnaire was distributed to 740 potential Zakat payers in the Federal Territory, Malaysia. In designing the questionnaire, a systematic literature review, focus group discussions and pilot study were conducted. Descriptive analysis and partial least squares structural equation model were used with SmartPLS software. The result shows that trust, intention to pay zakat and age of the respondents have statistically significant impacts on people's behaviour to pay zakat through institutions. Intention to pay zakat is influenced by attitudes, subjective norms and perceived behavioural control. In addition, the main common concerns expressed were lack of awareness of the importance of paying zakat, lack of transparency in zakat administration, especially in collection and distribution, and inefficiency in administration and distribution. Moreover, trust in the institutions could be established if the institution is able to fulfil its mission of collecting and distributing zakat to the entitled Asnaf and improve their welfare, as trust not only has a direct impact on people's behaviour, but also strengthens people's intention and influences their behaviour to pay zakat to the institutions. This study focuses on a specific geographical area and zakat institution; hence, the study's generalisability is limited. The use of self-reported and cross-sectional data may introduce bias and fail to capture the dynamic change of trust, intention and behaviour across time. The proposed solution of leveraging digital platforms may provide numerous hurdles and obstacles for adoption by the zakat institution. This study shows the significant role of trust in influencing people's intentions and behaviour in supporting organisations. Therefore, it can serve as an indicator of the performance or success of a particular institution. Thus, there is a need to find strategies to gain people's trust by improving their ability, integrity and benevolence in performing their tasks.en_US
dc.identifier.citationJamaludin, H., Zhang, A. H., Syed Salleh, S. N., & Lacheheb, Z. (2025). Trust as the engine of change: A conceptual model for trust building in zakat institutions. Journal of Islamic Accounting and Business Research. https://doi.org/10.1108/JIABR-03-2024-0099en_US
dc.identifier.doihttps://doi.org/10.1108/JIABR-03-2024-0099
dc.identifier.urihttps://ikr.inceif.edu.my/handle/INCEIF/4201
dc.languageEnglish
dc.language.isoengen_US
dc.publisherEmerald Publishing Limiteden_US
dc.sourceSEDONA
dc.subjectZakaten_US
dc.subjectTrusten_US
dc.subjectStructural equation modelen_US
dc.subjectTheory of planned behaviouren_US
dc.titleTrust as the engine of change: a conceptual model for trust building in zakat institutionsen_US
dspace.entity.typePublication
ikr.doctypeScholarly Works
ikr.topic.maintopicIslamic wealth managementen_US
relation.isAuthorOfPublication5f6539a4-f088-4135-93db-e995b99f68d0
relation.isAuthorOfPublication.latestForDiscovery5f6539a4-f088-4135-93db-e995b99f68d0
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